This Return & Refund Policy is part of our Terms & Conditions and applies to all purchases made via the Site.

1. Return Eligibility

You may request a return, exchange, or refund within 30 days from the date of delivery provided that:

• The item is unused, undamaged, and in the same condition as when received.
• It is in original packaging with tags, accessories, and manuals (if any).
• You provide proof of purchase (order number, invoice).

Exceptions / Non-returnable items (custom, made-to-order, digital downloads, final sale) — specify items that cannot be returned.

2. How to Initiate a Return

1. Contact us at [returns email/contact form] within the return window, stating your order number, reason, and photos (if any).
2. We will provide you with return instructions (address, shipping method).
3. You are responsible for return shipping costs unless the return is due to our error (damaged, wrong product).
4. Ship the item back within [7 days] of receiving our confirmation. Use a trackable shipping method.

3. Inspection & Approval

• Once we receive and inspect the returned item, we will notify you of acceptance or rejection.
• If approved, we will process your refund or exchange within [5–10 business days].

4. Refund Method & Timing

• Refunds will be made via the original payment method (bank, card, wallet) unless otherwise agreed.
• Processing times depend on payment provider (may take extra days).
• In some cases, we may offer store credit instead of refund.

5. Exchanges

• If you wish to exchange, specify the replacement item in your request.
• If the replacement is of lower value, we may refund the difference; if higher, you pay the difference.
• Exchanges are subject to availability.

6. Shipping Costs & Deductions

• You bear the cost of return shipping unless otherwise stated.
• We may deduct a restocking fee (e.g. [5–10%]) for items returned in damaged or unsellable condition (if such condition is caused by you).
• Shipping charges paid on original order are non-refundable (unless we are at fault).

7. Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, contact us within [48 hours] of delivery with photos.
• We will arrange repair, replacement, or refund (including shipping costs at our expense, where applicable).

8. Cancellations

• You may cancel an order before it is shipped by contacting us immediately.
• Once shipped, cancellation is not possible (but you can return upon delivery).
• Shipping and transaction charges may apply on cancellation.

9. Late or Missing Refunds

• If you haven’t received a refund, check with your bank/card issuer first.
• Then contact us at [refunds contact].
• If still unresolved, notify us to look into it.

10. Changes to Policy

We may modify this Return & Refund Policy from time to time. We will notify you by posting changes on the Site with a new “Last updated” date.